Purezza Customer Hub

Our customer hub provides all the information you'll need as a Purezza customer. Download your handy welcome pack to access important information to help you maintain your system.

Your Welcome Pack

Your experience is important to us

We don’t see ourselves as just another supplier. We are a partner who enables you to focus on your own business vision by providing you with a seamless service.

You can access services or help online without the need to pick up a phone, simply select what you need from below. If you can’t find what you’re looking for, please call us on 1300 12 87 32. Our customer service team are available Monday to Friday, between 8.30am-5.30pm (AEST). For quick solutions to frequently asked questions please refer to our FAQ section below.

If you're not a current customer and would like to talk to us about ordering a new product, please use our Request a Quote form.

Request a Repair or Service

Purezza is committed to providing support, repairs and servicing to ensure your water dispensers are running smoothly. If your Purezza system isn't working as it should, please call us on 1300 12 87 32 or contact us using the form below and a customer service team member will be in touch as soon as possible.

FAQs & Troubleshooting

Having trouble? We've included some of our frequently asked questions below.

How do I order more glass serving bottles?

Our 750ml Purezza bottles are reusable and recycable. Should you need to order more, please contact us on 1300 792 673 and select option ‘3’. The bottles are delivered in boxes of 12 and available in a still or sparkling design.

How do I turn the machine on?

The on/off switch is located on the black operation panel at the side of the Purezza machine. The switch is illuminated green when the machine is on.

How do I adjust the water temperature?

You can adjust water temperature by using the thermostat dial, which is located on the black operation panel on the side of the machine. The thermostat is controlled by the small screw inside the dial of white numbers so a flat-head screw driver will be required to adjust the dial setting. The recommended setting is between marks 4 and 5. It is not recommended to increase the thermostat setting above mark 5.

How do I adjust the Co2 carbonation?

The Co2 carbonation can be adjusted using the regulator on the top of the Co2 bottle. The recommended setting for the gas is between 3 and 4.

The water flows too fast/ too slow!

The output flow speed of the water can be adjusted using the flow regulator on each tap. The flow regulator is the small lever at the side of the tap.

Does the Purezza system need ventilation?

Yes, it should be well-ventilated area for optimum use. If your thermostat is set at the recommended temperature but the water is not cold, ensure that the area around the system is uncluttered and ventilated as well as is practical. If the system is housed in a cupboard, leave the doors open overnight.

What do I do if the taps are leaking?

If water is leaking from the front of the taps, simply tighten the visible screw at the front of the tap, by turning it in a clockwise direction until tight.

How should I wash the glass serving bottles?

We recommend that serving bottles are washed in a double-cycle commercial dishwasher at a minimum of 82°C. For your convenience, Purezza offers a dishwashing rack that fits 20 Purezza bottles and is sized to fit in most commercial dishwashers.

How do I redeem my loyalty credit?

Your loyalty credit is automatically applied to your account as credit, which you can use for consumable purchases or rental invoices.